Terms of Sale

Last updated: 12.11.2026

1. Who we are

This online shop is operated by Arinela, …………, Greece (VAT No. / ΑΦΜ: …………, Tax Office / ΔΟΥ: …………, General Commercial Registry / ΓΕΜΗ: …………). Contact: …………, ………….

2. Scope

These Terms of Sale apply to all orders placed on this website by consumers and businesses. They are governed by Greek law, in particular Law 2251/1994 on consumer protection (distance contracts, as amended to transpose Directive 2011/83/EU), Law 4967/2022 (legal guarantee of conformity, Directive (EU) 2019/771) and Presidential Decree 131/2003 (electronic commerce). Mandatory consumer protection rules of your country of residence within the EU remain unaffected.

3. Products and pre-contractual information

The main characteristics of each product (material, size, edition, care instructions) are shown on its product page. Images are representative; because our works are reproductions of original artworks, minor colour differences between screens and the printed product are possible and do not constitute a defect.

4. Prices and taxes

All prices are shown in euro (€) and include Value Added Tax (VAT) at the applicable rate (Greek standard rate 24%; for deliveries to other EU countries the VAT of the destination country may apply under the EU One-Stop-Shop scheme). Delivery costs are shown separately before you place your order. For deliveries outside the EU, import duties and taxes may be charged by the destination country and are borne by the customer.

5. Ordering and conclusion of the contract

Product presentations on the website are an invitation to order. By clicking the final order button ("order with obligation to pay") you submit a binding offer. We confirm receipt of your order by e-mail; the contract is concluded when we confirm the order or dispatch the goods. The contract language is Greek or English. We store the contract text; you will receive it with your order confirmation e-mail.

6. Payment

Available payment methods are shown at checkout. Payment data is processed by the respective payment provider; we do not store card data.

7. Delivery

Delivery areas, costs and estimated delivery times are described in our Shipping & Delivery policy. Risk passes to the consumer upon physical delivery.

8. Right of withdrawal

Consumers have the right to withdraw from the contract within 14 days without giving any reason. Full details and the model withdrawal form are in our Right of Withdrawal & Returns policy.

9. Legal guarantee (conformity)

You have a statutory guarantee of conformity of two (2) years from delivery (Law 4967/2022). If a product is defective or not as described, you are entitled to repair or replacement, or—where that is not possible—a price reduction or termination of the contract. Please contact us at ………….

10. Intellectual property

All artworks, designs, images and texts on this website are protected by copyright and belong to the artist. Purchasing a product does not transfer any reproduction rights.

11. Complaints and dispute resolution

Please send complaints to …………; we respond within a reasonable time. Consumers may also turn to the Hellenic Consumer Ombudsman (Συνήγορος του Καταναλωτή, www.synigoroskatanaloti.gr) or another certified alternative dispute resolution body. Note: the EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025.

12. Personal data

We process personal data in accordance with the GDPR (EU 2016/679) and Greek Law 4624/2019. See our Privacy Policy.

13. Applicable law and jurisdiction

Greek law applies. For consumers resident in another EU Member State, the mandatory consumer protection provisions of that state also apply. Jurisdiction lies with the courts of Athens, without prejudice to the consumer's right to bring proceedings in their place of residence.