Right of Withdrawal & Returns

Last updated: 12.11.2026

Right of withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason (Law 2251/1994, art. 3ε, transposing Directive 2011/83/EU).

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. For multiple goods delivered separately, the period starts with delivery of the last item.

To exercise the right of withdrawal, you must inform us — Arinela, …………, …………, ………… — of your decision by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory. You can also submit a request from your customer account. To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and in any event no later than 14 days from the day we are informed of your decision. We use the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not incur any fees. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

Please send back the goods without undue delay and no later than 14 days after informing us of your withdrawal to: …………. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions

The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (e.g. custom commissions), or to sealed goods unsealed after delivery where they are not suitable for return due to health protection or hygiene reasons.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Arinela, …………, …………

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Defective or wrong items

If an item arrives damaged, defective or is not what you ordered, please contact us within a reasonable time at ………… with photos. In this case we bear the return costs; your statutory 2-year guarantee rights (Law 4967/2022) remain unaffected.